Shipping policy

Order Confirmation

Once your order has been placed and payment has been received on the Doamabijoux website, we will acknowledge receipt of your order and notify you by email within a maximum of 2 (two) business days.

Doamabijoux is only bound by the order once the order confirmation has been sent and payment for the jewelry has been received in its bank account.

Doamabijoux reserves the right to refuse any order placed by a customer for legitimate reasons, particularly in the event of doubts or disputes concerning payment for a previous order.

Changes to Your Order

The option to modify an order does not apply to custom-made or one-of-a-kind pieces personalized in terms of size, material or metal finish and texture.

Until your order has been shipped, you may modify all or part of your order, including adding or removing one or more items, such as necklaces or earrings.

Any modification will be treated as a new order, entirely replacing and canceling the previous one. To be accepted by Doamabijoux, the new order must follow the ordering procedure described above.

Production and Dispatch Times

Our jewelry is handmade to order using traditional artisanal techniques. As a result, production takes approximately 2 to 4 weeks maximum, depending on the specific characteristics of each piece. Custom-made, one-of-a-kind pieces may require additional time depending on their complexity.

You will have the option to cancel your order, except in the case of custom-made jewelry produced following your acceptance of a quotation.

We also reserve the right to cancel all or part of an order in the event of a failure by one of our suppliers, including gemstone cutters, metal casters, plating specialists, stone setters, diamond dealers or engravers, or in cases of force majeure.

We will notify you as soon as we become aware of such circumstances and refund any amounts already paid in connection with the canceled order or the affected part of the order.

Shipping

We will notify you by email or SMS when your items have been dispatched.

Along with your paid invoice, we will provide written confirmation of the following information, as well as all relevant details concerning your jewelry:

Our company details: name, telephone number and registered office address
Shipping costs
Payment and delivery terms
Conditions and procedures for exercising your right of withdrawal
The address to which you may submit any complaints
Warranties applicable after delivery
The estimated dispatch date of your order and the delivery date
The shipping method

Delivery Address

Products will be delivered to the shipping address you provided and confirmed during the checkout process.

Delivery Times

Ordered products will be delivered within 2 (two) to 6 (six) days maximum following the completion of production and manufacturing of your order.

As each piece of jewelry is handmade by Sylvie Doagio, a creation and production period is required before dispatch.

You will be informed of the estimated production time by email or SMS, according to your preference.

Shipping Carriers

Your jewelry will be shipped via Colissimo or Chronopost, unless you have specified a preferred shipping carrier.

You will receive a tracking number allowing you to monitor your delivery through Colissimo, Chronopost or any other designated carrier.

All shipments include tracking, signature upon delivery and insurance coverage.

Delivery Delays

In the event of a delivery delay, we recommend contacting the shipping carrier directly using the tracking number provided by Doamabijoux, whether Colissimo or Chronopost.

If the issue persists, please contact Doamabijoux.