Shipping policy

3.3 Delivery

3.3.1 Information We inform You in writing of the dispatch of your articles. At the latest at the time of delivery, we will send you confirmation in writing of at least the following information: - our identity (name, telephone number, head office), delivery costs, terms of payment, delivery or execution - the conditions and procedures for exercising the right of withdrawal; - the address where you can submit your possible complaints - the guarantees available to You after delivery. - The expected shipping date of Your order and the delivery date.

3.3.2 Place of delivery The products are delivered to the delivery address that You indicated during the ordering process.

 

3.3.3 Delivery times Unless longer manufacturing, processing, shipping and/or delivery times are required (which We will inform You of upon receipt of Your order), the products ordered are delivered within six (6) weeks maximum. from receipt of Your order (see section

 

 

3.2.3 above). Delivery will be deemed to take place on the date of first presentation of the products to the delivery address indicated.

 

 

3.3.4 Late delivery We invite You to call Doamabijoux (article 1.1 above).

We will keep You informed of any shipping delays of which We become aware. In this case: - if the product has not yet been sent,

You can cancel Your order; - if the product has already been sent to you, You can cancel Your order by proceeding as indicated in article 4 below. If You order several products at the same time and only some of them are delayed, We may split the shipments. In this case: - only shipped products will be debited; - shipping costs for products shipped late will be free; - the preceding provisions relating to the cancellation of the order may only apply to products which are delayed.

3.3.5 Observations on delivery or delivered products
You must check the packages and products upon delivery. If You have any reservation or observation justifying the products being returned to us, You must proceed as indicated in article 4 below.

 

3.3.6 Ownership – Risks
The transfer of ownership of the products takes place upon full payment of the price. The transfer of risks on the products takes place upon delivery of the products.

 

Article 4 – Returns 4.1 Right of withdrawal
In application of the provisions of article L. 121-20 of the Consumer Code, You have a period of fourteen (14) clear days from receipt of the products to exercise Your right of withdrawal, provided that the jewelry is in perfect condition. Return costs are your responsibility. You must attach proof to your shipment in order for reimbursement to be made.

To do this, You must inform Doamabijoux customer service in writing or by telephone (see article 1.1 above) of Your decision before returning the products to Us, and then follow the return process described on the Site (return process). . We will reimburse You no later than thirty (30) days following the date on which your right of withdrawal was exercised.

4.2 Satisfied or refunded
Beyond the above-mentioned right of withdrawal and up to fifteen (15) days after delivery, We give You the option of returning the products ordered to Us which do not give You complete satisfaction for refund or exchange.

To do this, You must inform Doamabijoux customer service in writing or by telephone (see article 1.1 above), in particular in order to obtain a special return code, of Your decision before returning the products to Us, telling us the reason for Your return and follow exactly the return process described on the Site (return process).

- If You return the products to Us for exchange, the return costs and the new shipping costs will be covered by Doamabijoux; upon receipt of the exchanged products, You will no longer be able to benefit from the provisions provided for in articles 4.1 and/or 4.2 above.

- If You return the products to Us for reimbursement, the initial transport costs will be borne by Us, and the return costs will be borne by You; We will reimburse You the price corresponding to the value of the products, not the shipping costs no later than fifteen (15) days following the date on which Your return was accepted by Doamabijoux, as indicated in article 4.3 below. After.

4.3 Conditions for acceptance of returns Returns provided for in articles

4.1 and 4.2 above will only be accepted by Doamabijoux and will only give rise to a refund or exchange if:

(I) the return process described on the Site (return process) has been respected;

(II) the products are returned to Us complete (original certificate provided if applicable, accessories, box, instructions, etc.), in perfect condition and accompanied by a copy of the original purchase invoice; therefore, items returned incomplete, damaged, damaged or soiled will not be taken back under any circumstances.

(III) Our specialists confirm that the setting and the stone, or any other constituent element of the product, conform to the product sent to You, without damage, modification, or intervention of any kind.

4.4 Reimbursement and exchange terms

Any reimbursement will be made either by transfer to your bank account or by sending a bank check addressed to the name of the customer who placed the order and to the billing address. In the event of an exchange, if the new order is for an amount greater than the order giving rise to the exchange, the User must attach payment of the remainder to the exchange request.

Conversely, if the amount of the exchange is less than the amount of the order, the User will receive a refund of the overpayment under the same conditions as those referred to above.

 

Article 5 – Guarantees

5.1 Warranty regarding products

5.1.1 Contractual guarantee

Furthermore, the jewelry is guaranteed against defects for a period of one (1) year from delivery (parts and labor). We undertake to reimburse You or exchange You, at Our choice, any apparently defective jewelry that You return to Us during this period. This guarantee will however only be granted to You if: (I) all the conditions described in Article 4.3 (i) to (iii) are met; (II) the defect you claim does not result from: - abnormal or non-compliant use; - normal wear or aging; - an accidental event or, more generally, an external cause (such as the intervention of any unauthorized third party on the jewelry). In addition, the costs of sending and returning jewelry are entirely our responsibility.

 

5.1.2 Legal guarantees

Independently of the guarantee referred to in article

5.1.1, Doamabijoux remains liable for defects in conformity of the product with the Contract and for fatal defects under the conditions provided for in articles 1641 to 1649 of the Civil Code: "Article L. 211-4 of the Consumer Code: The seller is required to deliver goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery.

He is also responsible for any lack of conformity resulting from the packaging, assembly or installation instructions when this has been made his responsibility by the contract or has been carried out under his responsibility.

Article L. 211-5 of the Consumer Code: To comply with the contract, the good must :

1° Be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or his representative, in particular in advertising or labeling;

 

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 211-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it not acquired, or would have given only a lower price, if he had known them.

Article 1648 paragraph 1 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect."

 

5.2 Guarantee concerning the Site

Without prejudice to the guarantees which appear in article 5.1 above, Doamabijoux does not grant any guarantee on the Site and/or the Content (as described in article 7 below).

In particular, Doamabijoux does not grant any guarantee as to the conformity of any of the elements of the Site for any particular use.

Doamabijoux does not guarantee that the functions contained on the Site and that any Content or other element appearing therein will at all times be available, uninterrupted or error-free, that any defects or errors will be immediately corrected or that the Site or its server will be available. free from viruses or other components that may cause damage at all times.

 

Article 6: Liability

6.1 The jewelry offered complies with French legislation then in force. Doamabijoux cannot be held liable in the event of non-compliance with the legislation of the country where the jewelry is delivered.

It is your responsibility to check with local authorities the possibilities and terms of importation of the jewelry you plan to order, and to respect them under your entire responsibility.

Furthermore, if You choose to access the Site from territories other than France, You do so on your own initiative and at Your sole risk. It is Your responsibility to comply with local laws to the extent that such laws are applicable.

 

6.2 Photos of jewelry are for illustrative purposes only.

We invite you to refer to the description of each piece of jewelry to find out its precise characteristics. If you have any doubts or if you would like additional information, do not hesitate to contact us (see article 1.1 above).

 

It is specified that, within the framework of the Contract, any loss of profits, turnover, data, bases or programs, deprivation of savings and all additional costs, as well as all damage to image and all claims from third parties.

 

In particular, Doamabijoux will not be liable to You for damage caused by

(I) your own act, omission or fault;

(II) any case of force majeure as defined by the case law handed down by the French courts;

(III) any third party not linked to Doamabijoux for the execution of the Contract (for example, in the event that the problems arise from the performance, congestion or connection of telecommunications means or services, or from the performance of your equipment computer science) ;

or (IV) any other event that neither Doamabijoux nor its suppliers could have foreseen or prevented even if Doamabijoux or its suppliers had taken all reasonable precautions.

 

In particular, will be considered to be Your own act, omission or fault: any damage or loss that You suffer which results from the unsuitability or incompatibility of Your computer equipment (hardware and/or software) to all or part of the Site and/ or the failure to implement all reasonable and necessary protections against any harmful programs, devices or communications, because it is up to You, and You alone, to

(I) verify or have verified that Your computer equipment and/or telecommunications is suitable and compatible with the Site, and this before any use and

(II) put in place and implement all reasonable and necessary protections against any harmful programs, devices or communications, in particular by means of anti-virus software.

 

6.4 The Site may contain links to other sites on the Internet. These other sites are not under the control of Doamabijoux and You acknowledge that Doamabijoux is not responsible for the accuracy, respect for intellectual property rights, legality, decency or any other aspect of the content of these sites.

The inclusion of such a link does not imply any endorsement by Doamabijoux, nor any association with its operators. Doamabijoux cannot guarantee that you will be satisfied with any product or service that you obtain on a third-party site which is the subject of a hyperlink from or to the Site, given that the channels of other businesses in online are owned and operated by independent merchants.

 

Doamabijoux does not promote any merchandise and has taken no steps to confirm the accuracy or reliability of any information appearing on these third party sites. We urge You to make whatever investigation You believe necessary or appropriate before engaging in any electronic transaction with any of these third parties.

 

6.5 Without prejudice to the provisions of articles L. 211-12 of the Consumer Code and 1648 of the Civil Code (recalled in article 5.1.2 above) and other mandatory legal provisions to the contrary, You accept that any claim or action finding its origin or linked to the use of all or part of the Site or to the Contract, must be formulated and implemented judicially on the merits within a period of one (1) year following the first of the two dates following, under penalty of limitation: the date on which the complaint was made for the first time or the date on which the cause of the complaint appeared for the first time.

 

Article 7 - Intellectual property

7.1 The Site and all elements (including products), documents and other data appearing there (the “Content”), whether visual or audio, are protected by the French and international rules applicable in this matter, according to the cases, trademarks, trade marks or service marks -- whether or not registered as such -- and trade names or other distinctive signs, copyright, related rights, sui generis rights , design rights and models, patents, manufacturing or commercial secrets or other rights of a similar nature and belong or have been licensed to Doamabijoux.

 

7.2 Your right to use the Site and any Content or other elements contained therein is subject to Your compliance with the Contract and any applicable laws or regulations. Any use of the Site or any Content for any purpose other than those authorized by the Agreement may constitute a violation of our rights or those belonging to Our licensors:

(I) You may only access and display any Content and other elements of the Site for non-commercial, private use;

(II) the Site and any Content may not be copied, reproduced, modified, republished, uploaded, posted, adapted, transmitted, distributed or used in any way without the prior written permission of Doamabijoux or unless mandatory legal authorization applies (in this case , You must keep intact all notices of ownership rights);

(III) decompiling, reverse engineering, disassembling or otherwise reducing the code used in any software on the Site to a readable form in order to examine its structure and/or copy or create new ones. other products based (in whole or in part) on this software are prohibited, except where mandatory legal exceptions apply (as provided for by article L. 122-6-1 IV of the Intellectual Property Code);

(IV) You must not use meta tags or any other hidden text containing Our name, brand(s) or that of companies related to Us without Our specific, prior and written consent;

(V) any User who wishes to place, for his personal use, on his site, a simple link referring directly to the home page of the Site, must first obtain Our specific and written authorization; under no circumstances will Our agreement engage Our liability, for any reason whatsoever, on the Site or any Content;

(VI) any hypertext link referring to the Site using the framing or in-line linking technique is strictly prohibited.

 

Article 8: Comments, critiques, communications and other content

8.1 Users may send Us criticism, comments or any other content, submit suggestions, ideas, questions or any other information to Us as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing the intellectual property rights, or injurious to third parties and does not consist of or contain computer viruses, political activism, commercial solicitation, mass mailing, chains or any other form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise misrepresent the origin of any content. We reserve the right, at our sole discretion, to remove or edit any content.

 

8.2 If You send Us content, and unless otherwise stipulated by You, You grant Us, for the applicable legal duration of protection, the non-exclusive and free right to reproduce, modify, adapt, publish, translate, distribute, sublicense and display this content worldwide, on the Site and on all media.

8.3 You represent and warrant to Us that you are the owner or holder of the necessary rights to the content that You transmit to Us. You agree to indemnify Us in the event of an action or claim by a third party against Us if this action has as its cause, basis or origin the content that You have communicated to Us.

 

Article 9: Applicable law - Competent jurisdiction

9.1 The Contract is subject to French law (excluding applicable conflict of law rules). 9.2 In the event of a dispute, only the French courts will have jurisdiction.

Article 10: Miscellaneous

10.1 If a provision of the Contract should be declared illegal, void or inapplicable for any reason whatsoever and it is not possible to automatically substitute a reasonable provision having a similar effect (operation which the parties allow to already to any court seized of the dispute concerned to carry out, to the extent that the applicable law permits), this provision will then be considered as likely to be severed from the Contract and will not affect the validity and applicability of the other provisions to the greatest extent possible under applicable law.

 

10.2 The fact that Doamabijoux does not exercise one of the rights conferred on it under the Contract cannot be interpreted in the future as a waiver of the right in question nor as an obstacle to the exercise of any other right.

10.3 We may transfer (by any means and in any form, including by merger) Our rights and obligations under the Contract, without having to notify you:

(I) to any entity which is or will be related to Us, or

(ii) to any person or entity which will take control directly or indirectly of all or a significant part of Our property or capital or voting rights or those of one of Our related entities. You may not transfer (by any means) the Contract without first obtaining our written consent.

10.4 We may send You any notification provided for in the Contract, either in the form of a publication on the Site, or by e-mail, or by normal, express or registered mail to Your address which we have in our systems, at our choice .

You acknowledge and accept that one or other of these notification methods, chosen by Us, is sufficient for your information.

10.5 Doamabijoux may rely, in particular for the purposes of proof of any act, fact or omission, of programs, data, files, recordings, operations and other elements (such as monitoring reports or other states) of a nature or in format or medium computer or electronic, established, received or stored directly or indirectly by it, except abuse or manifest error. You undertake not to contest the admissibility, validity or probative force of the elements of the aforementioned nature or format or computer or electronic medium.

10.6 For any order placed on the Site for an amount equal to or greater than 120 (one hundred and twenty) euros (including tax), Doamabijoux will archive the Contract in force at the time of the order, the order itself and the the acknowledgment of receipt sent by Doamabijoux, for a period of ten (10) years from delivery of the products ordered.