Refund
Custom-made jewelry and unique pieces are neither returned, nor exchanged, nor refunded (deposits included), since it is the work of a project carried out over several weeks, requiring several validations on your part.
Rings and bracelets cannot be returned, exchanged or refunded because they are made to order according to the size requested.
On the other hand, necklaces and earrings purchased on the site, if they are in perfect condition (without scratches, without stains, fractures, various defects. or any other types of marks, according to the estimate of Doamabijoux , provided that you have sent me the photos before their return to my address), they can be exchanged, taken back and refunded within 14 days, with a prior request to be sent to me by email with the photos of the jewelry and the receipt purchase. The methods and shipping costs of returns and possible resends will be your responsibility.
4.2 Satisfied or refunded
Beyond the aforementioned right of withdrawal and up to fifteen (15) days after delivery, We give You the option of returning the products ordered which do not give You complete satisfaction for reimbursement or exchange, provided that they are in perfect condition, with sending several photos before returning them to Us.
To do this, You must imperatively inform Doamabijoux customer service in writing or by telephone (see article 1.1 above), in particular in order to obtain a special return code, of Your decision before returning the products to Us, indicate the reason for Your return and follow exactly the return process described on the Site (return process).
- If you return the products to us for exchange, the return costs and the new shipping costs will be covered by Doamabijoux; upon receipt of the exchanged products, you will no longer be able to benefit from the provisions set out in articles 4.1 and/or 4.2 above.
- If You return the products to Us for a refund, the initial shipping costs will be at Our expense, and the return costs will be at Our expense; We will refund You the price corresponding to the value of the products plus shipping costs no later than fifteen (15) days following the date on which Your return was accepted by Doamabijoux, as indicated in Article 4.3 below.
4.3 Conditions for accepting returns
Returns provided for in articles 4.1 and 4.2 above will only be accepted by Doamabijoux and will only give rise to reimbursement or exchange if:
(i) the return process described on the Site (return process) has been complied with;
(II) the products are returned to us complete (original of the certificate provided if applicable, accessories, case, instructions, etc.), in perfect condition and accompanied by a photo at the time of delivery and at the time of return shipping. A copy of the original purchase invoice; thus, items returned incomplete, damaged, damaged or soiled will not be accepted under any circumstances.
(III) Our specialists confirm that the setting and the stone, or any other constituent element of the product, are in conformity with the product which was sent to You, without damage, modification or intervention of any kind: scratches, fractures, various defects.
4.4 Refund and exchange terms
Any refund will be made by transfer to your bank account or to your Paypal account, which you will have sent to us at the time of the refund request.
In the event of an exchange, if the new order is for a higher amount than the order giving rise to the exchange, the User must attach payment of the balance to the exchange request. Conversely, if the amount of the exchange is lower than the amount of the order, the User will receive a refund of the overpayment under the same conditions as those referred to above.