Refund policy

Returns & Exchanges

Custom-made, personalized jewelry and one-of-a-kind pieces cannot be returned, exchanged or refunded, including deposits, as they are the result of a project carried out over several weeks and requiring multiple approvals from you.

Rings, bracelets, necklaces, earrings and ear cuffs purchased on the website may be returned, exchanged or refunded within 14 days, provided they are in perfect condition, with no scratches, stains or any other marks.

For returns within 14 days
Email: info@doamabijoux.com
Subject: Return Request

Or contact me at +33 (0)6 64 92 57 65
Sylvie Doagio - Doamabijoux

Alternatively, you can use the contact form:
https://doamabijoux.com/pages/contact

Before returning any item, you must submit a request by email, including photographs of the jewelry and proof of purchase. Approval of the return is subject to a preliminary inspection of the jewelry's condition.

Shipping methods and costs associated with the return, as well as any subsequent shipment, are your responsibility.

 

Refunds to your bank account, PayPal, Apple Pay or any other secure payment method offered by Shopify will be processed after the jewelry has been received in proper condition, within 15 days of receipt of the product by Doamabijoux.

You must contact Doamabijoux customer service by email or phone to obtain a special return authorization code before sending any products back. You must also specify the reason for your return and carefully follow the return procedure outlined below.

(I) The return procedure described on the Website has been followed.

(II) The products must be returned complete (including the original certificate, if provided, accessories, jewelry box, instructions, etc.), in perfect condition, and accompanied by:

Photographs taken at the time of delivery and before shipping the return.

A copy of the original purchase invoice. Any items returned incomplete, damaged, defective or soiled will not be accepted or refunded under any circumstances.

(III) Doamabijoux must confirm that the setting, gemstone or any other component of the product matches the item originally shipped to you, without any damage, alteration or intervention of any kind, including scratches, fractures or other defects.

Refund and Exchange Terms

All refunds will be issued by bank transfer to your bank account or through Apple Pay, PayPal or any other secure payment method offered by Shopify, using the payment details provided when submitting your refund request.

In the event of an exchange, if the new order amount exceeds that of the original order, the buyer must pay the difference when submitting the exchange request.

Conversely, if the exchanged item is of lower value than the original order, the buyer will receive a refund of the price difference under the same conditions described above. Shipping costs will remain the responsibility of the customer.