Shipping
3.2.3 Receipt of Your Order
As soon as Your order is registered (on the Site) and within a maximum period of 2 (two) working days from this registration, We acknowledge receipt of Your order and inform You thereof. Doamabijoux is only bound by the order from the sending of this acknowledgement of receipt. Doamabijoux reserves the right to refuse any order concerning a User, for just cause, in particular if there is a doubt or dispute relating to the payment of a previous order.
3.2.4 Changes to Your Order
Modifications by You:
Until the date of sending your purchases (which We inform You of -- see below), You have the possibility to modify all or part of Your order (in particular by adding or removing one or more products). Any modification will be analyzed as a new order which will completely cancel the previous one and must respect the process described above (order on the Site) to be taken into account by Doamabijoux. This ability to modify the order does not apply to orders for personalized products, tailor-made at Your request , in particular on the size of rings or on the sizes of bracelets .
Modifications by Us in the event of unavailability of the product ordered:
Our jewelry is made to order, hence the manufacturing time of 3 to 5 weeks, depending on the specificities of the jewelry.
In any event, we will give you the option of cancelling your order, except for pieces made to measure or personalized by their size, material and texture of the metal treatment .
We also reserve the right to cancel all or part of an order in the event of failure of one of our suppliers (lapidary, founder, plater, setter, diamond cutter, engraver, etc.) as well as in the event of force majeure.
We will notify You as soon as We become aware of it and will refund any sum that You have already paid Us in relation to the cancelled order or part of the order.
3.3 Delivery
3.3.1 Information
We will inform you in writing of the dispatch of your items.
We will send you in writing, at the latest at the time of delivery, confirmation of at least the following information:
- our identity (name, telephone number, head office), delivery costs, payment, delivery or execution terms
- the conditions and methods of exercising the right of withdrawal;
- the address where you can make any complaints
- the guarantees available to you after delivery.
- The expected shipping date of your order and the delivery date
- The delivery method
3.3.2 Place of delivery
The products are delivered to the delivery address that You indicated during the ordering process.
3.3.3 Delivery times
Unless longer manufacturing, processing, shipping and/or delivery times are required (of which We will inform You upon receipt of Your order), the products ordered will be delivered within a maximum of six (6) weeks from receipt of Your order (see section 3.2.3 above).
Delivery will be deemed to have taken place on the date of first presentation of the products at the delivery address indicated.
3.3.4 Delay in delivery
We invite you to call Doamabijoux (article 1.1 above).
We will keep You informed of any shipping delays of which We are aware. In this case.
3.3.5 Observations on delivery or products delivered
You must check the packages and products upon delivery. If you have any reservations or observations justifying the products being returned to us, you must proceed as indicated in article 4 below.